Pikl 123 Support

Need help with Pikl 123? We're here for you.

Contact

Email us at pikl123support@gmail.com and we'll get back to you as soon as possible.

Frequently Asked Questions

How do I join a group?

When you sign in, tap "Join a Group" and enter the group code provided by your group admin.

How are ratings calculated?

Ratings use a 2.000–8.000 scale with separate doubles and singles ratings. Before each game the app predicts the score from everyone's ratings (half a point apart is about 11–5; a full point is about 11–2); your rating moves by how much better or worse you did than predicted. New players show as NR until 3 games, move fast at first, and settle as their reliability grows with more games and more different partners and opponents (about 10–12 games to count as reliable). Games between teams more than 1.0 apart don't change ratings.

How do I log a match?

Tap the "+ Log Game" button from the main screen. Select the players and enter the score.

I forgot my password

On the sign-in screen, tap Sign in with email, then Forgot password?, and we will email you a link to choose a new one. Still stuck? Email pikl123support@gmail.com from the address you signed up with.

How do I delete my account?

Go to Account → Delete Account.

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